FAQs
Frequently Asked Questions Got Questions? We've Got Answers
Q: What is ExoBrace™ and how does it work? ExoBrace™ is a bionic back support belt featuring 5 steel blades, 2 spring stays, and 8 adjustable straps designed to provide firm lumbar support and pain relief.
Q: Who is ExoBrace™ designed for? It's designed for people suffering from chronic lower back pain, herniated discs, sciatica, and postural issues.
Q: Is ExoBrace™ unisex? Yes, ExoBrace™ is designed for both men and women.
Q: How do I choose the right size? Measure your waist at the navel (belly button) level. If your measurement falls between two sizes, choose the larger size for a better fit.
Q: Can I wear ExoBrace™ during exercise or physical activity? Yes, it is suitable for light to moderate physical activity.
Q: How long should I wear ExoBrace™ each day? Start with 2–6 hours per day initially and adjust based on comfort and your needs.
Q: Is ExoBrace™ suitable for post-surgery recovery? It can be helpful for post-surgery recovery, but please consult your doctor before use.
Q: What if the belt doesn't fit me properly? Contact our support team within 30 days and we'll make it right.
Q: Does it come with a warranty? Yes — we offer 1-Year and 2-Year Protection Plans for added peace of mind.
Q: What is your return policy? We offer a 30-day return policy.
Q: What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I modify or cancel my order after placing it? Order modifications or cancellations can be made within 1–2 hours of placing the order. Contact us at support@exobrace.store as soon as possible.
Q: How can I track my order? You'll receive a tracking email with your tracking number once your order has shipped.
Q: How long does delivery take? Standard delivery takes 7–12 business days.
Q: Where do you ship to? We ship to the US, UK, EU, Canada, Australia, New Zealand, Singapore, South Korea, Japan, and Mexico.