Shipping policy

Shipping Policy

Last updated: January 2026

At ExoBrace, we aim to deliver your order as quickly and smoothly as possible. Please review the details below to understand our shipping process, timelines, and options.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

🌍 Shipping Destinations

We currently ship to the following regions:

  • United Kingdom

  • United States

  • European Union

  • Canada

  • Australia

  • New Zealand

🚚 Shipping Options & Delivery Times

Standard Shipping (FREE)

Available for all supported countries.

  • Cost: Free

  • Estimated Delivery Time: 6–12 business days

Delivery times may vary depending on your location, customs processing, and local courier services.

Express Shipping (United Kingdom Only)

Available only for UK customers.

  • Cost: £6.99

  • Estimated Delivery Time: 3–5 business days

  • Includes priority handling and faster transit

⏱ Estimated Delivery Time Disclaimer

All delivery times provided are estimates, not guarantees. While most orders arrive within the stated timeframes, occasional delays may occur due to:

  • Customs clearance

  • Weather conditions

  • High demand periods

  • Courier or logistical delays

ExoBrace is not responsible for delays caused by factors outside our control.

📍 Tracking Information

Once your order is shipped, you will receive a tracking number via email.
Please allow 24–72 hours for tracking information to update after dispatch.

💼 Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

❗ Incorrect Address & Delivery Issues

Please ensure your shipping address is complete and accurate at checkout.
ExoBrace is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

📩 Contact Us

If you have any questions regarding shipping, feel free to contact us:

Email: support@exobrace.store

We’re always happy to help.